Frequently Asked Questions
Do you accept AfterPay?
Unfortunately we don't have AfterPay set up yet.
Can I add to my existing order?
Yes absolutely! Send us an email at firstname.lastname@example.org and we'll arrange this for you.
Do you ship internationally?
Unfortunately not at this point. We can help you make arrangements if you like, please get in touch with the team at email@example.com
Can I get a refund?
Yes, if the product you received is faulty or it is not what you ordered. We only ask that the product remain unused, with tags or in its original packaging.
As a small business we are unable to accept exchanges or returns for the following:
- Change of mind.
- Sale items and gift cards.
- For perishable goods (such as treats, shampoo, wipes, etc)
For exchanges and returns, please email firstname.lastname@example.org with your order number and reason for returning your item.
We will assess each claim and will process base on case by case basis.
For fragile items, please carefully pack the item to ensure the product is not damaged in transit. Unfortunately, damaged goods received by us will not be able to be refunded. ( Even if they are damaged during delivery from you back to us.)